Support
Warranty
Every Induxora battery is backed by our warranty and by engineers who answer when you need help.
Coverage by product line
Rated cycle life is from each spec sheet.
What is covered
- Defects in materials and workmanship under normal use
- Cells, BMS and enclosure supplied by Induxora
- Capacity loss beyond the level stated in the warranty policy
- Repair or replacement of a faulty battery after our diagnosis
What is not covered
- Damage from installation or use outside the user manual, including wrong wiring, polarity or charge settings
- Physical damage, water, fire, flood or other external causes
- Batteries that were opened, modified or repaired without our approval
- Normal capacity loss within the stated limit, and cosmetic wear
How to make a claim
Most issues are solved remotely, so start with a message.
- 1
Contact support
Send your order number, battery model and serial number, and describe what happens.
- 2
Share the details
Photos of the wiring and labels, and a video of the indicator lights or a screenshot of the app.
- 3
Remote diagnosis
Our engineers check settings, firmware and BMS data with you. Many faults are fixed here.
- 4
Repair or replace
If the battery is faulty and covered, we arrange the repair or replacement under the warranty policy.
Register your battery
Registration records your serial number and purchase date with us, so support and any future claim go faster. Keep your order confirmation as proof of purchase.
The full warranty policy will be published here. Ask us for a copy.